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Dutch Inhouse Customer Service Agent (m/f/d) – Remote Option in GER

RemoteGermany, Berlin, RemoteCustomer Service

The KW-Commerce Group is a Berlin headquartered, international E-Commerce company with subsidiaries in Hong Kong and China. Our product range includes about 23,000 items and spans from electronics accessories to home & living products. With down-to-earth commitment and strong team spirit more than 460+ employees continuously work towards long-term success of the company: building the leading global marketplace seller.


Your position

As an Inhouse Customer Service Agent, you are the first point of contact for all customer and prospective customer inquiries of our e-commerce Grown Up, with a focus on our Dutch clientele. You are part of a young, international, and friendly team where your work will contribute significantly to the satisfaction of our customers and thus to the success of our company. In detail, your tasks will be as follows:

  • With a high level of service orientation, you will answer all our customers' questions about their purchases via written communication
  • You will be responsible for the complete after-sales service and will process delivery requests as well as complaints including credit notes, with a focus on a high level of customer satisfaction
  • You will also take care of customer feedback on our products
  • In addition, you will support the translation of various text templates

Your profile

Are you communicative, enjoy working out quick and customized solutions, and have a niche for dealing with customers? If you also bring the following with you, we'll fit together very well:

  • A stylistic ability to express yourself
  • A distinctive customer- and solution-oriented way of thinking
  • Fluent Dutch skills and ideally German skills, further languages are always welcome


Our offer

  • A friendly, international, and family working environment with colleagues for the languages French, Italian, Spanish, Dutch, Japanese, English, and German
  • No shift work, but flexible working hours from Monday to Friday between 7.00 a.m. and 6.00 p.m.
  • Saturday shifts in exceptional cases and compensatory time off
  • A modern workplace with attractive bright offices, at our centrally located headquarters in Berlin-Mitte with excellent public transport connections
  • Regular team and company events
  • A grant for membership at Urban Sports Club
  • Employee offers such as employee discounts of 50% on our products at Amazon
  • Fresh fruit and free drinks

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Your Recruiting Contact

If you have any questions about open positions or job perspectives, please get in touch with your Recruiting team:

mycareer@kw-commerce.de +49 (0)30 233 22 46 50

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